Most people in an organization want to do their best.
A small set of habits get in the way.
They slow decisions, blur ownership, and create unnecessary work. Over time, those habits get normalized and explained away as “personality.” The cost is real: lack of efficiency, lost revenue, and hindered operational flow to name a few.
The Choice Model addresses the behavior underneath those habits. When this shifts, decisions stick, ownership holds, and fewer issues need escalation.
When organizations bring me in, leadership usually has a good sense of what’s happening. Meetings look semi-functional. People are busy. Metrics are tracked.
What’s difficult to rebuild from inside the system is trust. Everyone is already embedded in roles, history, and unspoken rules about what can and cannot be said. This is where a third party is often necessary.
Without trust, accountability doesn’t live where the work happens.
The Choice Model Implementation addresses the human system underneath performance so accountability becomes peer-driven, conflict becomes usable, and leaders are no longer carrying the system.
Within 90 days, leaders and teams:
- Own decisions instead of deferring or compensating
- Address issues directly and early
- Hold peer-to-peer accountability (less managing from the top)
- Reduce avoidance, defensiveness, and rework
- Execute with greater clarity and consistency
Industry doesn’t matter. People do. This work fits privately owned, founder-led, and family-owned businesses, as well as complex organizations with cross-functional teams.